We always strive to give our clients the best service that we possibly can. However, things may not always go as smoothly as expected. If you are ever unhappy with our services, then please contact us to let us know.Â
First, you can contact the person who is dealing with your case if you have any minor concerns. You can also make a formal complaint to Nathan Woodcock by emailing nathan@woodcocklaw.co.uk. Any complaints you make will not impact how we deal with your case at all.
Spanish Visa Specialists is a trading name of Woodcock Law, so a lot of our matters will be directed to Woodcock Law.
Further complaints
Legal Ombudsman
If it is decided that we cannot resolve your complaint, then you can take your issues to the Legal Ombudsman to see what they can do. They will investigate your complaint after you have shown that you have complained to us first.Â
You will need to contact the Legal Ombudsman within six months of our final response to your complaint. Otherwise, you can contact them within a year of the act that you complained about, or within a year of when you knew to a reasonable extent that there was cause for complaint.
Contact details:Â
Call: 0300 555 0333 between 09:00 and 17:00.
Email: enquiries@legalombudsman.org.ukÂ
Legal Ombudsman PO Box 6167, Slough, SL1 0EH
Solicitors Regulation Authority
Aside from the Legal Ombudsman, you can also contact the Solicitors Regulation Authority (SRA). They deal with complaints regarding behaviour, such as dishonesty, losing money, or treating you unfairly.Â
All solicitors have to be registered with them, and people can make complaints about their companies and how they handle cases to the SRA.
Contact:Â
Call: 0370 606 2555 between 08:00 and 17:00 Monday, Tuesday, Thursday and Friday, or between 10:00 and 17:00 on Wednesday.
Online: Solicitors Regulation Authority’s contact form
